Florist Charlton Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Charlton

At Florist Charlton, your satisfaction is our priority. As a trusted local florist serving both households and businesses in Charlton and the surrounding area, we stand behind a Fresh Flowers Guarantee. Every bouquet and floral arrangement is hand-selected for maximum freshness, crafted and delivered to delight our customers upon arrival.

Damaged-on-Arrival Policy

We take every precaution to ensure your flowers arrive in pristine condition. Occasionally, due to transit or unforeseen circumstances, items may sustain damage. If your order arrives with visible damage or quality issues, please report it to us promptly—preferably within 24 hours of delivery. Retain all packaging and the arrangement, so we can resolve your concern as quickly as possible.

Our Freshness Window

Florist Charlton guarantees the freshness of our flowers for a minimum of five days from delivery, provided they are cared for according to our recommendations (such as trimming stems, changing water, and keeping blooms away from heat sources). Should your flowers show signs of wilting or spoilage within this freshness window, please contact us right away. We ask for a digital photo of the flowers so our team can accurately assess the issue.

Refunds & Replacements

Your peace of mind matters. If your flowers arrive damaged or do not meet our freshness standards within our guarantee window, you may be eligible for a choice of:

• Full Replacement: We will promptly arrange for a replacement bouquet or arrangement of equal or greater value, delivered at no extra cost to you.
• Full or Partial Refund: Where a replacement cannot be offered, or at your request, we will issue a refund for the affected items directly to the original payment method.

Refunds are typically processed within seven business days of approval. Please note, for returns and refund requests, timely notification and a brief description or photograph of the issue will aid our quick resolution.

Complaints Process

We welcome customer feedback and take every complaint seriously. Should you have a concern or dissatisfaction with any aspect of our service or product, please contact us as soon as possible. Provide your order number, the date of delivery, and a clear description of the issue. Our customer care team will investigate thoroughly and respond within two business days with a resolution or further steps.

Trusted Local Florist in Charlton

Florist Charlton is proud to be a reliable flower shop for the Charlton community and neighbouring areas. Our team is dedicated to maintaining our reputation for quality, trust, and excellent customer care. Thank you for choosing us—your satisfaction and peace of mind are at the heart of everything we do.