Welcome to Florist Charlton. These Terms & Conditions ('Terms') constitute a legally binding agreement governing your use of our online platform for flower delivery services in Charlton and its surrounding areas. By placing an order through our website, you confirm your acceptance of these Terms. Please read them carefully before proceeding with your order. These Terms apply to consumers located in Charlton and the neighbouring localities for any online flower delivery orders through Florist Charlton.
In these Terms, 'we', 'us', 'our', and 'Florist Charlton' refer to the seller, being the provider of online floral products and delivery services. 'You' and 'your' refer to the individual or entity placing an order. 'Goods' or 'Products' refer to the flowers, plants, or related items listed for online purchase and delivery.
To place an order for online flower delivery with Florist Charlton, you must be at least 18 years of age and possess the legal capacity to enter into binding contracts. Orders can be placed directly via our online platform by selecting your chosen products, specifying delivery details, and following the on-screen instructions.
Once you submit your order, you will receive an order acknowledgment via our website or via email (as applicable), confirming receipt of your order request. Please note this acknowledgment does not constitute acceptance of the order. The order is only accepted, and a binding contract formed, once we confirm acceptance or dispatch your chosen products. You are responsible for ensuring that the order details you provide are complete and accurate, particularly the delivery address and recipient information. Incorrect or incomplete details may result in delayed, failed, or returned deliveries—Florist Charlton cannot be held liable in such circumstances.
Florist Charlton delivers to Charlton and the wider surrounding areas as indicated during the checkout process. Delivery options, including scheduled, same-day, or next-day delivery, will be displayed based on entered delivery postcodes and our current service capacity.
All products are subject to availability. If, for any reason, your selected flowers or arrangements are unavailable (for instance, due to seasonal supply or high demand), we reserve the right to substitute an item of equivalent value and quality. We will endeavour to notify you of any necessary substitutions prior to dispatch.
While we make every reasonable effort to deliver orders at the specified date and within the agreed time frame, delivery times are estimates and not guaranteed. Delays may occur due to factors beyond our control (such as adverse weather, delivery network issues, or recipient unavailability). In such cases, Florist Charlton shall not be liable for any resultant losses or inconvenience.
Full payment must be made upon placing your order. We accept major debit and credit cards (as specified at checkout), and all transactions are processed through secure payment gateways. Prices for all products and applicable delivery charges are clearly displayed during the ordering process and are shown in Pounds Sterling (GBP), inclusive of VAT where applicable.
Your payment will be taken at the point of order submission. In the event of payment failure, your order may not be accepted or processed. We reserve the right to cancel your order should payment not be received or if your chosen payment method is declined.
You may cancel or amend your order for flower delivery in Charlton provided that notice is given at least 24 hours before the scheduled delivery date. To request a cancellation or amendment, please contact us promptly with relevant order details. Orders which have already been prepared, dispatched, or delivered cannot be cancelled or amended.
For cancellations received within the permitted timeframe, you will receive a full refund using the original payment method. Refunds will be processed as quickly as possible; please allow up to 7 working days for funds to appear in your account, subject to your payment provider’s processing times.
If your order arrives damaged, incorrect, or not as described, please notify us as soon as possible (ideally, within 24 hours of delivery) with photographic evidence. We may offer a replacement, re-delivery, or refund at our discretion.
Florist Charlton is committed to providing the freshest flowers and high-quality arrangements for all online flower delivery orders in Charlton and surrounding locations. All products are checked thoroughly prior to dispatch. Flowers are by nature perishable and should be cared for according to the included instructions to ensure longevity. If you are unsatisfied with your order’s freshness or condition upon arrival, please contact us promptly to discuss a replacement or refund, subject to our assessment of the issue and adequate supporting evidence.
As a customer, you are responsible for:
If a delivery cannot be completed due to incorrect information or recipient unavailability, we may, at our discretion, attempt redelivery or may request that you collect the order from a designated collection point. Additional charges may apply for redelivery.
Florist Charlton’s total liability to you arising in connection with your use of our website or receipt of our products is strictly limited to the purchase price of the products you have ordered. To the fullest extent permitted by law, Florist Charlton excludes all liability for:
Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability not legally excluded or limited by UK law.
All content present on our website, including images, product descriptions, text, and branding, belongs to Florist Charlton or its licensors. Copying, reproduction, or use of any material is prohibited without prior written consent.
Florist Charlton is committed to protecting your privacy. Your personal information will be collected, stored, and processed in accordance with applicable UK data protection laws. We will only use your details for order processing, fulfilment, customer contact, and marketing communications where you have provided your consent. Full details are available in our separate Privacy Policy, accessible through our website.
These Terms & Conditions and the use of our services shall be governed by and interpreted in accordance with the laws of England and Wales. Disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
Florist Charlton reserves the right to revise or amend these Terms at any time. The latest version will be made available on our website, and you are advised to review the Terms prior to placing each order. If any part of these Terms is held unenforceable, the remainder shall continue in effect.
These Terms constitute the entire agreement between you and Florist Charlton regarding your use of our online flower delivery service in Charlton and surrounding areas, superseding all prior agreements or understandings, whether written or oral, related to the subject matter herein.
If you have any questions or concerns regarding these Terms, your order, or require customer support for your flower delivery in Charlton, please use the contact form provided on our website. Our team will endeavour to respond to all enquiries promptly during our stated business hours.
Florist Charlton serves customers throughout Charlton and in the adjacent localities detailed on our website. These Terms and Conditions are applicable to all online flower delivery orders placed for delivery within these regions. Please check our delivery area coverage at checkout for the latest information.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 10 Prince Henry Rd, London, SE7 8PP.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Charlton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Charlton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
